We want to make the EE Application process as easy as possible so we’ve put together this handy guide that covers all aspects of the application process.
EE small business tariffs can be provided to the following company types.
This means we can only supply sims to:
- Limited Companies
- Partnerships
- Sole Traders
If you don’t already have an existing small business account with EE we’ll need to set you up with a new account.
If you already have an EE Small Business account, we can add any new data sim to this existing account.
If you already have an EE Corporate account we CANNOT add any of our small business tariffs to this account.
If you’re applying as a Sole Trader and already have an existing EE consumer account in the same name, we will NOT be able to add any small business tariffs to this account. We will need to action a change on your account to move it from consumer to small business. DO NOT contact EE directly, we will complete this change for you.
Application to EE – New EE Customers
What you need to do:
- Complete the ‘Data Application Information form’ found here – https://freeclix.com/data-application-information/
- Return to us with the relevant business proofs (see below for list of accepted proofs)
- Complete the e-sign EE contract sent to you
What happens next?
We submit all the documents you’ve provided to EE for Credit check – EE have a 24-hour SLA for completing credit checks. Please do not chase us in the first 24 hours.
When we hear back from EE we notify you immediately of the credit check outcome. The three possible outcomes are:
Credit Check PASSED – This means you have been approved for the credit that was requested.
Credit Check FAILED – This means you have not been approved for ANY credit with EE.
Credit LIMIT IMPOSED – This means you have been approved for credit but it is less than originally requested and a different tariff will need to be selected.
Application to EE – Existing EE Small Business Account
Even if you already have an EE small business account, for each new connection we make on your account we must complete a new e-sign contract and credit check for that new line.
What you need to do:
- Complete the “Data Application Information form’ found here – https://freeclix.com/data-application-information/ using the current account holder’s information.
- Return to us with one business proof (see below for list of accepted proofs)
- Complete the e-sign EE contract sent to you
What happens next?
We submit all the documents you’ve provided to EE for Credit check – EE have a 24-hour SLA for completing credit checks. Please do not chase us in the first 24 hours.
When we hear back from EE we notify you immediately of the credit check outcome. The three possible outcomes are:
Credit Check PASSED – This means you have been approved for the addition credit on your account that was requested.
Credit Check FAILED – This means you have not been approved for any additional credit on your existing account.
Credit LIMIT IMPOSED – This means you have been approved for credit but it is less than originally requested and a different tariff will need to be selected.
Application to EE – Existing Consumer EE Account
If you’re applying as a Sole Trader and already have an existing EE consumer account we will NOT be able to add any small business tariffs to this account. We will need to action a change on your account to move it from consumer to small business. DO NOT contact EE directly, we will complete this change for you.
If you have a consumer account in a personal name but are applying as a Limited company this will NOT affect you.
What you need to do:
- Complete the “Data Application Information form’ found here – https://freeclix.com/data-application-information/ using the current account holder’s information.
- Return to us with one business proof (see below for list of accepted proofs)
- Complete the e-sign EE contract sent to you
- Send us an email stating you wish to move your current consumer EE account (including account number) to a small business account.
What happens next?
We submit all the documents you’ve provided to EE for Credit check – EE have a 24-hour SLA for completing credit checks. Please do not chase us in the first 24 hours.
EE will notify us of the credit check outcome. We notify you immediately of the credit check outcome. The three possible outcomes are:
Credit Check PASSED – This means you have been approved for the addition credit on your account that was requested.
Credit Check FAILED – This means you have not been approved for a small business account and we cannot proceed any further with the request.
Credit LIMIT IMPOSED – This means you have been approved for credit, but it is less than originally requested, and a different tariff will need to be selected.
If the credit check has Passed (with or without a credit limit imposed) we will then submit the change of account type request to EE.
EE will notify us if the change on the account has been successful and if not, what is required to make the change. We will then relay this information to you.
Application to EE – Existing EE Corporate Account
If you already have an EE Corporate account we CANNOT add any of our small business tariffs to this account.
For us to be able to provide you with a small business sim you will need to:
Move your existing corporate account to a small business account (DO NOT contact EE directly to do this, please contact us) – Please be aware this process is quite complicated and in some situations, will not be possible.
OR
Open a new small business account in another Limited Company, Partnership or Sole trader name (DO NOT contact EE directly to do this, please contact us).
Please contact us on 01603 703340 if you have an existing corporate EE account so we can discuss options in further detail.
Business Proofs
Lists of acceptable business proofs can be found below based on your company entity.
All business proofs must match the name and address provided on the customer information document.
Anything sent that is not on the lists below will not be accepted by EE as a business proof. To avoid delays in the process please ensure you only send business proofs that are listed below.
If you’re changing your consumer EE account to a small business account EE require a proof to show you’re a sole trader this can be an invoice or bill showing your name T/A your name or bank statement showing business transactions.
Limited Company
Scanned copies of two of the below:
- UK bank or building society business account statement (dated in last 3 months)
- Business utility bill OR Existing mobile phone bill in the business name (excluding OUK, T-Mobile or EE bills) OR Fixed line telephone bill in the business name (dated in last 3 months)
- Business VAT registration certificate
- Certificate of incorporation or company name change
- Inland Revenue ID card (registration card)
- Leasing / rental agreement
Large Partnership (LLP)
Scanned copies of two of the below:
- UK bank or building society business account statement (dated in last 3 months)
- Business utility bill OR Existing mobile phone bill in the business name (excluding OUK, T-Mobile or EE bills) OR Fixed line telephone bill in the business name (dated in last 3 months)
- Business VAT registration certificate
- Certificate of incorporation or change of company’s name
- Inland Revenue ID card (registration card)
- Leasing / rental agreement
Sole Trader or Small Partnership
Proof of ID (One from the list below):
- Driving License
- Passport
AND your Proof of Address (One from the list below- This must match the address provided in the application document and be dated in the last 3 months ):
- Utility Bill
- Phone Bill
- Bank Statement
- Driving Licence (Only if this has not been used a Proof of ID)
AND your Self-Certification Declaration – you can download a copy here
SIM Connection
EE SIMs are dispatched connected unless we have arranged prior a specific connection date. SIM Connections can take up to 24 hours to process, so in the event of delayed connection date please advise us at least 48 hours before the connection is required.
Once we have confirmation from EE that your sim has been connected we will send you an email stating the same. This email will also contain your EE account number so please keep it safe.
Third Party Authorisation
As an Authorised EE dealer, we are automatically given third party access to your EE account. This allows us to obtain billing information, make changes (with the exception of requesting PAC codes or account closures) and add products/ services to your account on your behalf. If you do not wish for us to have third party access on your account you can email thirdparty.opt.out@ee.co.uk asking for our access to be revoked.
Setting up a MyEE Account
You must setup a MyEE account if you have opted for online billing. MyEE is the only place you can download your EE invoices.
It’s easy to set up an account, all you need is the associated EE business phone number to your sim card. We’ll send this to you in an email when the connection has been completed but you will also find this on the back of your SIM Card packet so please ensure you keep hold of this. To set up an account or to login please visit https://myaccount.ee.co.uk/login-dispatch/.
For SIMs that are not on an Unlimited tariff, you can use MyEE to track the data usage and purchase top-ups if required. Unlimited data SIMs do not track usage through MyEE.
Tariff Changes
If you have a data capped SIM and are finding yourself using more data than you initially thought and are having to purchase top-ups, we are able to complete a tariff change on your account. This is however dependent on certain factors:
- We can only complete a tariff change if the tariff you wish to change to is of increased value and data size. We cannot complete any tariff reductions.
- We can only complete a tariff change if your credit limit allows it. If the new tariff you wish to change to exceeds your credit limit we will be unable to tariff change you until you’ve built up a credit history with EE.
Upgrade/Contract end date
Most of the contracts we offer are for a 24 or 36 month term, although we do have a limited number of 12 Month and 30-day contracts available.
For 24-month contracts we’re able to upgrade you 18 months into your contract. This means we can re-sign you to any tariff for another 24-month contract and the new tariff does not have to be of an increased value.
For 36- month contracts we’re able to upgrade you 30 months into your contract. This means we can re-sign you to any tariff for another 36-month contract and the new tariff does not have to be of an increased value.
FAQs
Who can be listed as an EE Small Business Contact?
Business contacts must be a company director or company secretary (as listed on companies house) for limited companies or the sole trader name as shown on the proofs.
Why do you require my date of birth?
This is not to complete any personal credit checks but rather to verify your identity.
Do I have to pay by direct debit?
Yes – EE require you to set up a direct debit when applying for a new EE account.
I’ve just received a phone call from EE asking me to verify my information, is this legitimate?
From time to time EE applications are sent to the credit referral team who will call you to verify the order you have placed with them for security reasons. If you’re unable to take the call they will leave a message with a telephone number to contact them back on.
I’ve been notified that my EE account has had a credit limit imposed what does this mean?
This means EE have not been able to provide the required credit for your chosen tariff. If you’ve had this notification we will always offer an alternative tariff that is within your credit allowance. Please note EE are not allowed to disclose to us the reason why a credit limit has been imposed.
I’ve had a credit limit imposed but know I have enough money to cover the monthly cost is there any way to change this decision?
We have no control over EEs decision to provide credit. We are unable to challenge this decision and are not provided with any information as to why credit might not have been granted. We do not control the EE credit check requirements.
Why do you not supply corporate data tariffs?
Whilst we can provide corporate tariffs, we tend to find these tariffs are much more expensive than those we can offer on small business. Additionally, we are unable to offer the larger package sizes on EE corporate as the data caps are significantly lower.
You’ve said I can’t have both a consumer and small business account but I already have both?
It is not possible to have both a consumer and small business account listed under the same name. Many people will have a consumer account in their personal name and usually a small business account for ee business mobile plans in their limited company or partnership name.
I’ve got a 30-day sim which I no longer want what’s the notice period?
If you’re past the first 30 days of the contract you can cancel with no notice period. Please just remember that once you’ve cancelled your sim your SimRush hardware will no longer be supported until a new sim is purchased from us. – unless you purchase a product licence.
Do I have to use the EE SIM for EE business mobile phones?
No, you can use the SIM in any compatible device you like. Whether that be a 4G router, a tablet or a mobile phone. It doesn’t have to be a phone supplied by EE. You can use it any phone as long as it’s not locked to a carrier that isn’t EE.
Can you offer an unlimited data package?
Yes! We’ve got a number of options available with an unlimited data allowance. Give us a call on 01603 703340 to discuss your requirements and find out more about our EE Business shop Unlimited options.
