Returns Policy with Terms and Conditions

This policy is subject to and should be read in conjunction with our main Terms and Conditions, which take precedence in the event of any conflict. https://freeclix.com/legal/ 

Before Requesting a Refund

In order to make sure that issues with faulty products are fixed as quickly and efficiently as possible, it is important to contact our support team before raising an RMA by emailing helpdesk@freeclix.com.

In your email please provide as much information about the fault as possible; our technical support team may be able to help fix the problem remotely without the need for the items to be returned to us.

Any items returned and found not to be faulty will be returned without exception, and an invoice will be raised for return courier cost.

Manufacturer’s Warranty

All of our products come with a manufacturer’s warranty unless you have purchased a manufacturer supported advanced replacement service. FreeClix only offers advanced replacement on items if it is DOA*.

What Cannot Be Refunded

Hygiene products: We are unable to accept the return of headsets due to hygiene reasons, unless they are faulty.

Non-faulty items: Refunds will not be given for goods that are not faulty or where the operator is not able to use the products properly; you are expected to ensure that the product is fit for purpose before purchase.

If you are unsure about product compatibility with your system or service, please contact our support team who will be able to help and provide advice on the product use.

When Warranty Does Not Apply

Warranty does not apply to any unit that has been subject to neglect, accident, abuse, misuse, misapplication, incorrect connection or that has been subject to repair, or alteration not authorised or undertaken by FreeClix personnel.

Products Beyond Warranty

For products beyond the manufacturer’s warranty period, FreeClix may accept faulty units for repair but the full cost of repairs, handling and postage is to be the reseller’s responsibility.

How to Request a Refund

All refund requests require an RMA (Return Merchandise Authorisation) number. Please see our RMA Policy for full details on the returns process.

Once you have read and understood the refund policy you may request an RMA number from helpdesk@freeclix.com.

Further Information

Full FAQs: https://freeclix.com/legal/terms-conditions/refunds-business-customers/

*DOA = Dead On Arrival